Refund policy
If the scooter remains unused (brand new), in original condition and original packaging, and a return request is submitted within 14 days after delivery, our team will be happy to assist with a return or exchange.
For eligible requests, please contact us at contact@aonglide.com.
Returns
Our return policy lasts 14 days after delivery.
If 14 days have passed since the delivery date, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, all of the following conditions must be met:
- The scooter must be unused, in original condition, and in its original packaging
- Proof of purchase is required
Please do not send your purchase back to the manufacturer.
The following items are not eligible for a full refund:
- Products showing signs of use
- Items not returned in original condition or packaging
- Return requests submitted more than 14 days after delivery
Delivery & Refusal Policy
Once an order has been shipped, delivery cannot be refused or intercepted.
If a customer no longer wishes to keep the product after shipment, the package must be received first.
Any return request will then be handled strictly in accordance with this Return Policy.
Unaccepted or refused deliveries may result in additional handling, storage, or return shipping costs.
If applicable, such costs may be deducted from the refund.
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, the refund will be issued to the original method of payment.
Processing time may vary depending on your bank or card issuer.
Late or Missing Refunds
If you have not received your refund:
- Please check your bank account again
- Contact your credit card company, as processing times may vary
- Contact your bank for further confirmation
If you have completed all of the above steps and still have not received your refund, please contact us at contact@aonglide.com.
Exchanges & Warranty Support
For functional or quality-related issues, we encourage customers to contact us first.
In many cases, issues can be resolved through troubleshooting guidance, technical support, or replacement parts without requiring a full return.
Products that have been used or are outside the return eligibility period are not eligible for a refund, but may still qualify for warranty support.
Shipping Responsibility
If the return is requested due to customer preference or non-quality-related reasons, the customer is responsible for all shipping costs incurred, including the original outbound shipping costs and the return shipping costs.
If the return is due to a product defect or an incorrect item sent by us, we will cover the necessary return shipping costs.
Order Cancellations
Customers may request to cancel an order before shipment is arranged.
If the cancellation is requested due to customer reasons, a reasonable processing and transaction fee may be deducted to cover non-refundable payment processing and administrative costs.
Once an order has entered the shipping or fulfillment process, it can no longer be canceled.
Policy Notes
- This policy applies only to products purchased directly from aonglide.com
- We reserve the right to refuse returns that do not meet the conditions stated above.