Shipping policy

We aim to get your Aon Glide scooter/accessories to you as quickly and safely as possible. Below is everything you need to know about our delivery process.

Where We Ship

We currently deliver to:

USA: Eastern United States & Western United States 

EUROPE: Germany, Belgium, Luxembourg, Netherlands, Austria,

Poland, Czech Republic, France, Denmark, Italy, Spain,

Hungary, Slovakia Republic, Slovenia, Ireland, Portugal,

Sweden, Finland, Lithuania, Latvia, Estonia, Croatia,

Romania, Bulgaria, Greece, Monaco, Norway, MALTA. 

ASIA: Japan, Korea, Malaysia, Thailand, Hong Kong, the UAE. 

United Kingdom.

Australia & New Zealand

 

Transportation

  • By sea: the goods will be shipped by sea from factory to warehouse, and delivered by local express UPS/FEDEX/DHL.
  • By air: all goods can be shipped by air from our manufacture in China if client requires.
  • The goods to Hong Kong will be shipped by SF from manufacture directly.

 

Delivery Time

  • In-Stock Items
    In-stock products are processed within 24 business hours of receiving the order. Delivery times range from 7 to 10 working days depending on your location. You will receive another notification when your order has shipped.
  • Pre-Orders
    For pre-orders, refer to estimated delivery time found under the "Pre-order" button. You can cancel a pre-order anytime before our fulfillment center initiates processing, and receive a full refund.

 

Order Processing

  • All orders are processed within 24 hours after payment confirmation.
  • You’ll receive a shipping confirmation email with tracking info once your scooter has shipped.

 

Shipping Fees

  • Standard shipping is free for all Aon Glide scooters/Accessories.
  • Any import duties or local taxes are the responsibility of Aon Glide.
  • Only 3 countries are required additional payment of shipping costs/taxes:

          Additional $50.00 :  United Kingdom  & Norway.

          Additional $90.00 :  MALTA.

 

Delivery Policy

We ship to residential or commercial addresses in the 48 contiguous United States. Neither FedEx nor UPS Ground deliver to any military APO, FPO and DPO destinations.

Thank you for your understanding that estimated delivery dates are not guaranteed. We will, however, always do our best to deliver on or before the delivery date provided.

We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. You can contact the carrier directly after receiving the tracking number to make such arrangements.

We will not re-ship packages returned for wrong or incomplete addresses and customer unavailability.

If your tracking information states that your package was delivered, and you have not received it, you must contact the delivery carrier to address the issue directly with them.

Please notify us as well, and we will also contact them, but we do not hold or accept responsibility for packages that have been marked as delivered by the carrier. We cannot issue refunds or credits for packages that the carrier confirms as delivered.